Fulfillment & Refund Policy

What You're Purchasing (a Digital Service)

AIREI is a software-as-a-service (SaaS) product. Everything we provide is digital — there is no physical product, and nothing is shipped to you. Your purchase gives you:

• Access to the AIREI platform — an AI-powered CRM built on the HighLevel / LeadConnector platform, including contacts, pipelines, and our mobile and desktop apps.
• Custom AI agents that text and call your leads across SMS, phone, and ringless voicemail to qualify motivated sellers and book appointments.
• Done-for-you onboarding, including A2P 10DLC carrier registration and pre-built investor workflows.
• Access to live trainings and ongoing product updates for as long as your subscription is active.

Delivery & Fulfillment Timeline

Because AIREI is delivered entirely online, most of your access is provisioned quickly:

• Platform access: Your AIREI account is typically activated and made available promptly after your purchase and setup are completed.
• Onboarding & workflows: We configure your done-for-you onboarding and install your pre-built investor workflows as part of getting your account ready to use.
• A2P 10DLC carrier registration: Business texting requires approval through the A2P 10DLC process, which is carried out by mobile carriers and third-party registries — not by AIREI. Approval realistically takes anywhere from a few business days to about 2–3 weeks, depending on the carriers and how quickly your required business information is verified. We cannot guarantee an exact approval date and do not offer "instant" texting activation.

Until A2P 10DLC registration is approved, some outbound texting features may be limited even though the rest of your account is available to use.

One-Time Setup Fee

Your initial purchase includes a one-time setup fee of $299. This fee covers the work required to stand up your account, including:

• Initial account configuration and onboarding.
• Submitting and managing your A2P 10DLC carrier registration.
• Installing your pre-built investor workflows and helping you get started.

The setup fee is charged once, at the start of your service, and is separate from your recurring monthly subscription.

Subscription Billing

• Your AIREI subscription is $299 per month.
• Billing is recurring and renews automatically each billing cycle until you cancel. [PLACEHOLDER: confirm exact billing cycle, renewal date, and whether there is any minimum term or commitment.]
• Your subscription is separate from the one-time setup fee and from pay-as-you-go usage charges (described below).

Pay-As-You-Go Usage Charges

In addition to your subscription, you pay only for the messaging and calling you actually use:

• $0.01 per SMS sent
• $0.01 per call minute
• $0.01 per ringless voicemail

Usage charges are billed based on your actual activity. Because these charges reflect messages and calls that have already been delivered through telephony and carrier providers on your behalf, usage charges are non-refundable once the message or call has been sent.

How to Cancel

• Your subscription is month-to-month, and you may cancel at any time. [PLACEHOLDER: confirm the exact cancellation method — e.g., in-app, by email, or written notice — and any required notice period.]
• When you cancel, your subscription remains active through the end of your current paid billing period and does not renew for the next period. [PLACEHOLDER: confirm whether access ends immediately or at the end of the paid period.]
• After cancellation, [PLACEHOLDER: confirm what happens to your account data, exports, and any A2P 10DLC registration.]

Refund Policy

We aim to be clear and honest about refunds. Please review the following before you purchase:

• Monthly subscription: Subscription fees are billed in advance and are non-refundable for the current billing period. When you cancel, you keep access through the end of the period you have already paid for. [PLACEHOLDER: confirm subscription refund terms.]
• One-time setup fee: [PLACEHOLDER: confirm whether the $299 setup fee is refundable, partially refundable, or non-refundable — and any conditions, e.g., once onboarding or A2P 10DLC registration work has begun.]
• Pay-as-you-go usage: Charges for SMS, call minutes, and ringless voicemail are non-refundable once the message or call has been sent.
• [PLACEHOLDER: state any money-back guarantee or free-trial terms here if offered — or state clearly that none is offered.]

If you believe you were charged in error, contact us using the details below and we will review your account. [PLACEHOLDER: confirm your error-correction and billing-dispute process.]

Payments & Requirements

• Payments are securely processed by Stripe. By purchasing, you also agree to any applicable Stripe terms.
• To use AIREI's texting and calling features, you must have a registered business with a valid EIN. This is required to complete A2P 10DLC carrier registration; individual or consumer registrations are not eligible.
• You are responsible for using AIREI lawfully — including obtaining valid prior express consent before contacting leads, honoring opt-outs (STOP/HELP), scrubbing against Do-Not-Call lists, respecting quiet hours, and complying with applicable TCPA, state mini-TCPA, and call-recording laws. See our [PLACEHOLDER: link to Terms of Service and Messaging Policy] for full details.